Our Commitment To You

Honest and Courteous Service

At Prime Electrical, we place a strong emphasis on honest and polite customer service. Whether you reach out to us via phone, email, or in person, your inquiries and interactions with our team will be met with professionalism and genuine interest. Upon receiving your initial inquiry, we pledge to provide a prompt response within 24 hours.

Diligent Site Surveys

Before commencing any installation, Prime Electrical appoints a dedicated Project Manager who will oversee your site survey. Your Project Manager will engage in a detailed discussion to understand your specific requirements and provide guidance on the implementation of your electrical installation. We aim to complete your site survey within two days or at your convenience.

Transparent Quotations and Tenders

After a thorough site survey, if required, Prime Electrical will prepare a comprehensive written proposal for the necessary work. Your proposal will include a comprehensive description of the project, specifying materials’ quantities and specifications. Any unique conditions or exclusions will be clearly outlined. We will promptly deliver your quotation or tender document via email.

Our Guarantee

As a reputable and responsible business, we are proud members of the NICEIC (Approved Contractor), providing assurance of our commitment to professionalism and quality.

Prioritising Health and Safety

Prime Electrical is deeply committed to ensuring the safety of your premises and everyone involved in our projects. Our staff strictly adhere to health and safety legislation and site-specific requirements. We invest in continuous health and safety training for our team members and collaborate with specialized health and safety consultants. We maintain a comprehensive health and safety policy, detailed procedures, and task-specific risk assessments. When necessary, we create site-specific method statements and risk assessments.

Handling Complaints with Care

Prime Electrical treats complaints with utmost seriousness. We work diligently to protect and uphold our reputation, and any complaints are thoroughly investigated.

Welcoming Client Feedback

We genuinely appreciate your feedback, which helps us continuously improve our services. You can reach out to Prime Electrical via email, phone, mail or in-person visits to our office.

Complaints Procedure

Regardless of how your complaint is submitted, Prime Electrical records the information according to our established complaints handling procedure. In cases involving damage or workmanship concerns, photographic evidence may be requested, or an inspection may be scheduled to assess the work. All complaint-related information is documented and used to implement corrective actions to prevent future issues.

Investigation and Resolutions

A member of the Prime Electrical management team will oversee the investigation of your complaint. This process involves gathering information and interviewing relevant employees, as well as researching any prior complaints of a similar nature. All findings are documented.

Resolving Complaints

After a comprehensive investigation, we will promptly communicate the investigation’s outcome to you and discuss the proposed actions to address your complaint.

Analysing Complaints

Prime Electrical diligently monitors complaints to extract valuable lessons. When necessary, we implement corrective actions to prevent future occurrences of similar issues.

Environmental Responsibility

Prime Electrical is dedicated to providing high-quality services while maintaining a safe and eco-friendly workplace for our employees and minimizing our environmental impact. We commit to complying with all relevant environmental legislation, promoting pollution prevention, and adopting environmentally friendly practices.

Our Environmental Commitment Includes

• Minimising waste through efficient operations.
• Reducing toxic emissions through responsible fleet and power source choices.
• Promoting recycling internally and among our stakeholders.
• Sourcing and promoting environmentally conscious products.
• Meeting or surpassing all environmental legislation.
• Integrating environmental considerations into our decision-making process.
• Raising environmental awareness among our employees and encouraging responsible practices.
• Promoting resource efficiency in all aspects of our operations.
• Minimizing the use of hazardous materials and prioritizing safety.
• Purchasing and using environmentally responsible products.
• Developing and maintaining emergency and spill response programs when required.
• Communicating our environmental commitment and encouraging support.
• Continually improving our environmental performance.

Environmental Standards for Contractors

All contractors working on our behalf are expected to fully align with our environmental standards.

For more information on our electrical services, please contact us at 01536 481209 or email us at info@primeelectricalservices.co.uk.

Why Choose Prime Electrical?